S. Olvah Alhamid, author
Keterlibatan konsumen meningkatkan kepuasan konsumen = Customer involvement increases customer satisfaction?
2013
 UI - Skripsi (Membership)
Vivi Juliana Hustin, author
Pengaruh museum experience terhadap visitor satisfaction pada museum nasional indonesia = The effect of museum experience towards visitor satisfaction among museum nasional indonesia
2019
 UI - Skripsi (Membership)
Ayu Azzahra Karbala, author
Pengaruh service recovery terhadap customer satisfaction pada PT Primajasa Perdanaraya Utama = The effect of service recovery on customer satisfaction at PT Primajasa Perdanaraya Utama
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis (Membership)
Andi Nur`aida Angriyani, author
Le Modele de gestion de relation avec le client: une strategie d' ameliorer le profit de l'entreprise d'abc inc.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005
 UI - Tesis (Membership)
Coltov, Jacob Abram
De Tweedehands consumentenmarkt / door Jacob Abram Coltov
Joachimsthal's , 1955
 Buku Teks
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