Rumondang, Fergie Yemima, author
Analisis pengaruh service recovery strategy terhadap satisfaction recovery melalui perceptions of justice studi kasus pada service recovery pelanggan trac astra rent a car = The analysis of service recovery strategy that affect satisfaction recovery via perceptions of justice dimensions case study in service recovery to customer trac astra rent a car rental jakarta branch
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Shinta Partiwi Yuliani, author
Analisis pengaruh kualitas pelayanan, kepuasan konsumen, dan Experiental Marketing terhadap Word of Mouth: studi kasus pada Taman Pengembangan Anak Makara Fakultas Psikologi Universitas Indonesia = the Effect of service quality , customer satisfaction, and experimental marketing toward Word of Mouth: case study Taman Pengembangan Anak Makara of Faculty of Psychology at Universitas of Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Open)
Linda Sesaria Sembung, author
Pengaruh inertia dan satisfaction terhadap repeat-purchase intention pada konsumen zalora dengan zone of tolerance, word-of-mouth dan alternative attraction sebagai moderasi = Effects of inertia and satisfaction on repeat purchase intention in zalora's customers with moderating roles of zone of tolerance, word of mouth and alternative attraction
2016
 UI - Tesis (Membership)
Suswandoyo Biyoga, author
Penggunaan electronic word of mouth sebagai output dari customer satisfaction dan service quality (studi kasus jasa layanan transportasi Go-jek) = Electronic word of mouth usage as output of service quality and satisfaction (case study of transportation service Go-Jek)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015
 UI - Tesis (Membership)
Sara Febrilia, author
Analisis pengaruh electronic word of mouth (e-WOM) terhadap purchase intention: studi pada aplikasi dan situs Zomato Indonesia = The influence of electronic word of mouth (e-WOM) on purchase Intention: study case: Zomato's application and website
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Skripsi (Membership)
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