Citra Exoria Utami, author
Studi kasus peningkatan kualitas pelayanan publik melalui implementasi strategi komunikasi proaktif pemerintah kota (Kajian pada mal pelayanan publik Kota Bekasi) = The case study improvement of public services Quality through The Implementation of Proactive Communication Strategy of The Governments City. (The Research on Public Services Mall of Bekasi City)
Fakultas Ilmu sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Tesis (Membership)
Nur Amalina Khalisha, author
Implementasi penggunaan aplikasi qlue sebagai manajemen keluhan dalam pelayanan publik di DKI Jakarta = Implementation of qlue application as public services complaint management in DKI Jakarta
2016
 UI - Skripsi (Membership)
Fadhilah Naufal Akbar, author
Dampak pandemi COVID-19 terhadap pelayanan publik Kantor Sistem Satuan Manunggal Satu Atap (Samsat) Cinere = The impact of pandemic COVID-19 to the public service of Cinere Samsat Office
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Restu Wardhani, author
Analisis pengaruh kualitas layanan publik terhadap tingkat kepuasan hidup = Impact analysis of the quality of public services on the level of life satisfaction
Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Curry, William Sims
Contracting for services in state and local government agencies
CRC Press, 2009
 Multimedia
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