Pine, B. Joseph, author
Infinite possibility : creating customer value on the digital frontier
Berrett-Koehler, 2011
 Buku Teks
Jurewicz, Lynn, author
High tech, high touch: library customer service through technology
[American Library association, American Library association], 2003
 eBooks
Dwiska Aini Nurrahma, author
Pengembangan Model RFM untuk Analisis Segmentasi Pelanggan Ritel Rumah Tangga = RFM Model Development for Household Retail Customer Segmentation Analysis
Fakultas Teknik Universitas Indonesia, 2021
 UI - Tesis (Membership)
Khalisha Azzahra, author
Analisis Pengaruh Brand Love dan Brand Image Terhadap Customer Engagement pada Apparel Fashion Brands = Analysis of Brand Love and Brand Image Towards Customer Engagement on Apparel Fashion Brands
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
Mutia, author
Identifikasi faktor-faktor yang mempengaruhi perilaku konsumen dalam mengambil keputusan untuk membeli produk fashion secara online dengan metode analisis faktor = Identification of factors which affecting customers behaviour on making decision for buying fashion product by online with factor analysis method
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
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