Jurewicz, Lynn, author
High tech, high touch: library customer service through technology
[American Library association, American Library association], 2003
eBooks
Cerny, Rosanne, author
Outstanding library service to children: putting the core competencies to work
[American Library association, American Library association], 2006
eBooks
Users' hierarchical perspectives on library service quality: a "LibQUAL+" study
Artikel Jurnal
Integrating library research and service: the case of internet training for small business executives
Artikel Jurnal
Using the new planning for results process to create local standards of library service
Artikel Jurnal
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