Nila Mutia, author
Usulan Rancangan Indikator Pengukuran Kinerja Service Scorecard untuk Kualitas Jasa pada Diklat Pelayaran = The Suggestion of Indicator Service Performance Measurement Design of Service Scorecard For Service Quality To The Marine Training and Education
Fakultas Teknik Universitas Indonesia, 2009
 UI - Tesis Open
Delvin, Kimberly, author
Customer service training
ATD Press, 2015
 Buku Teks
Andhini Prawita Wedhana, author
Kualitas layanan Perpustakaan Riset Bank Indonesia = Service quality of research Library Bank Indonesia. / Andhini Prawita Wedhana
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Psychometric properties of scores from the web-based libQual+study of perceptions of library service quality
 Artikel Jurnal
Perdi Ridwan, author
Kualitas Layanan Perpustakaan Keliling di Perpustakaan Daerah Kota Tangerang Selatan = Service Quality of the Mobile Library in South Tangerang
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2013
 UI - Skripsi (Membership)
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