Services management : an integrated approach
edited by Bart Van Looy, Roland Van Dierdonck and Paul Gemmel
Financial Times Management, 1998
 Buku Teks
Service management: an integrated approach
edited by Bart van Looy and Roland van Dierdonck
Pitman, 1998
 Buku Teks
Arie Bayu Untoro, author
Penerimaan pengguna terhadap sistem perizinan dan regristrasi terintegrasi sprint pasar modal modul wppe = User acceptance integrated licensing and registration system sprint capital market for broker dealer representative module
2017
 UI - Tugas Akhir
Richman, Larry, author
Improving your project management skills
American Management Association, 2006
 eBooks
Richman, Larry, author
Improving your project management skills
[American Management Association;;, ], 2012
 eBooks
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