Lovelock, Christopher H., author
Services marketing
Prentice-Hall, 1960
 Buku Teks
Zeithaml, Valarie A., author
Services marketing
The McGraw-Hill , 1996
 Buku Teks
Baldwin, David A. (David Allen), author
The library compensation handbook : a guide for administrators, librarians, and staff
Libraries Unlimited, 2003
 Buku Referensi
Breen, George Edward, 1911-, author
Do-it-yourself marketing research
McGraw-Hill , 1982
 Buku Teks
Ranganathan, S.R.
Library manual for library authorities, librarians and library workers / by S.R. Ranganathan
Sarada Ranganathan Endowment for Library Science, 1992
 Buku Referensi
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