Siregar, Yenny, author
Peran call center sebagai salah satu penerapan customer relationship management (CRM) dalam komunikasi perusahaan : Studi terhadap call center 147 PT. Telkom
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis (Membership)
Nidia Ardina, author
Analisis kepuasan pelanggan tentang kualitas layanan call center PT Garuda Indonesia = Customer satisfaction analysis on quality of service call center PT Garuda Indonesia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Ika Wirastuti Handayani, author
Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis (Membership)
Giere, Nancy M., author
Call center training: teams & quality
[American Society for Training & Development Press, American Society for Training & Development Press], 2000
 eBooks
Lucas, Robert W., author
How to be a great call center representative
American Management Association, 2001
 eBooks
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