Arya Maulana Wicaksana, author
Customer Participation in Service Process: Self-Service Technology Check-in = Partisipasi Pelanggan dalam proses layanan: Teknologi layanan check-in mandiri
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
Christian Huygans, author
Analisis penggunaan desktop reminder untuk mencegah keluhan musculoskeletal disorder (MSDs) pada pekerjaan customer service representative = Analysis of desktop reminder s used for preventing musculoskeletal disorder (MSDs) in customer service representative job / Christian Huygans
2017
 UI - Tesis (Membership)
Tambunan, Wasridewi, author
Analisis brand experience terhadap brand loyalty melalui mediasi brand relationship quality: studi kasus pada pengguna mobil Nissan Jabodetabek = An analysis effects of brand experience on brand loyalty through mediation effect of brand relationship quality: case study user Nissan Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Ratmiwiyanti, author
Optimalisasi program peningkatan kualitas pelayanan pelanggan di xds pt 'x'
Fakultas Psikologi Universitas Indonesia, 2006
 UI - Tesis (Membership)
Kualitas pelayanan pengguna jasa kereta api dalam transportasi antarmoda di stasiun Gambir
 Artikel Jurnal
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