Kamin, Maxine, author
10 steps to successful customer service
American Society for Training & Development, 2010
 eBooks
Harris, Elaine K, author
Customer service : a practical approach / Elaine K. Harris
Pearson , 2013
 Buku Teks
Gallagher, Richard S., author
The customer service survival kit: what to say to defuse even the worst customer situations
[American Management Association, ], 2013
 eBooks
Gallagher, Richard S., author
Great customer connections: simple psychological techniques that guarantee exceptional service
American Management Association, 2006
 eBooks
Sihaloho, Ifka Desy A., author
Pengaruh Customer Perceived Value terhadap Word of Mouth pelanggan Garuda Indonesia: studi pelanggan di Depok = The effect of customer perceived value to word Of mouth : study to Garuda Indonesia customer in Depok
Universitas Indonesia, 2012
 UI - Skripsi (Open)
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