Afif Gifano, author
Pengaruh customer relationship management terhadap loyalitas pelanggan : studi pada program Garuda frequent flyer pada maskapai penerbangan Garuda Indonesia di Jakarta) = The effectiveness of customer relationship management toward customer loyalty : studies Garuda frequent flyer program on Garuda Indonesia airlines in Jakarta
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi (Open)
Muhammad Fadil, author
Peningkatan Loyalitas Pelanggan Berdasarkan Customer Lifetime Value dan Pengukuran Proses Bisnis Customer Care pada Perusahaan Telekomunikasi = Increase Customer Loyalty Based on Customer Lifetime Value and Measurement of Customer Care Business Process in Telecommunication Company
Fakultas Teknik Universitas Indonesia, 2023
 UI - Skripsi (Membership)
Chintya Widyaning Putri Utami, author
Analisis pengaruh customer value terhadap kinerja customer relationship management pada industri ritel Indonesia = The impact of customer value on customer relationship management performance in Indonesia's retail industry / Chintya Widyaning Putri Utami
Fakultas Teknik Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Simatupang, Batara M., author
Customer relationship management (CRM) & customer intelligence pada industri perbankan
Manajemen Usahawan Indonesia, 2003
 Artikel Jurnal
Pasaribu, Eudia Meithilda Maria, author
Perancangan Strategi Customer Relationship Management Berdasarkan Customer Lifetime Value Untuk Meningkatkan Customer Loyalty Pada Thrift Shop Daring = Customer Relationship Management Strategy Formulation Based on Customer Lifetime Value to Increase Customer Loyalty in Online Thrift Shop
Fakultas Teknik Universitas Indonesia, 2022
 UI - Skripsi (Membership)
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