Simatupang, Batara M., author
Customer relationship management (CRM) & customer intelligence pada industri perbankan
Manajemen Usahawan Indonesia, 2003
 Artikel Jurnal
F.X. Teddy Prasetyo, author
Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis (Open)
Cunningham, Michael J., author
Customer relationship management
Capstone, 2002
 Buku Teks
Kristian Wahyu Adi Nugroho, author
Analisis manfaat ekonomis dan risiko implementasi proyek Customer Relationship Management (CRM): Studi kasus PT Telkomsel = Analysis of economic benefit and risk of Customer Relationship Management (CRM) project implementation: Case study PT Telkomsel
Fakultas Ilmu Komputer Universitas Indonesia, 2015
 UI - Tugas Akhir
Penerapan customer relationship management (CRM) pada aplikasi pengiriman pesan instan : studi kasus whatsapp, wechat, line, kakaotalk
 Artikel Jurnal
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