Oranti, Oscar A., author
The personnel departemen its staffing and budgeting
American Management Associations, 1982
 Buku Teks
An examination of the relationship between service quality,customer satisfaction, and store loyality within Departemen Stores in Jakarta.
 Artikel Jurnal
Strategi pemasaran pada usaha perdagangan eceran modern : studi kasus pada departemen store X
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1990
 UI - Skripsi (Membership)
Flippo, Edwin B., author
Personnel management
McGraw-Hill, 1984
 Buku Teks
Jucius, Michael J., author
Personnel management
Richard D. Irwin, 1949
 Buku Teks
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