Fitzsimmons, James A., author
Service operations management James A. Fitzsimmons and Robert S. Sullivan
McGraw-Hill , c.1982
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Fitzsimmons, James A., author
Service management : operations, strategy, and information technology
McGraw-Hill Irwin, 2004
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Fitzsimmons, James A, author
Service management : operations, strategy, and information technology
McGraw-Hill, 2006
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Fitzsimmons, James A., author
Service management : operations, strategy, information technology
McGraw-Hill, 2014
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Hope, Christine
Service operations management : strategy, design, and delivery / Christine Hope and Alan Muhlemann
Prentice-Hall, 1997
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