Service quality improvement : the customer satisfaction strategy for health care
edited by Wendy Leebov
American Hospital Publishing, 1994
 Buku Teks
Baird, Kristin
Customer service in health care : a grassroots approach to creating a culture of service excellence
American Hospital Association, 1999
 Buku Teks
Andi Deviriyanti Agung, author
Analisis Hubungan Kualitas Pelayanan Terhadap Kepuasan Pasien Poliklinik Obstetri dan Ginekologi di Rumah Sakit Muhammadiyah Taman Puring = Analysis of the Relationship between Service Quality and Patient Satisfaction in the Obstetrics and Gynecology Polyclinic at Muhammadiyah Taman Puring Hospital
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2024
 UI - Tesis Membership
Henny Herlina, author
Hubungan antara pemenuhan hak pasien dengan kualitas pelayanan kesehatan PUSKESMAS di Kota Tangerang = Association between patient's right fulfillment and quality of helath care at Community Health Centre in Tangerang City, 2007
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2007
 UI - Tesis (Membership)
Cindy Manuela, author
Evaluasi mutu pelayanan kefarmasian berdasarkan kepuasan pasien dan kesesuaian resep dengan formularium di Puskesmas Kecamatan Cakung periode Oktober 2022 = Quality evaluation of pharmaceutical services based on patient satisfaction and prescription conformity with formularies at Cakung Health Center in October 2022
Fakultas Farmasi Universitas Indonesia, 2022
 UI - Tugas Akhir
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