Service quality improvement : the customer satisfaction strategy for health care
edited by Wendy Leebov
American Hospital Publishing, 1994
 Buku Teks
Baird, Kristin
Customer service in health care : a grassroots approach to creating a culture of service excellence
American Hospital Association, 1999
 Buku Teks
Andi Deviriyanti Agung, author
Analisis Hubungan Kualitas Pelayanan Terhadap Kepuasan Pasien Poliklinik Obstetri dan Ginekologi di Rumah Sakit Muhammadiyah Taman Puring = Analysis of the Relationship between Service Quality and Patient Satisfaction in the Obstetrics and Gynecology Polyclinic at Muhammadiyah Taman Puring Hospital
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2024
 UI - Tesis Membership
Naufal Hilmi Marzuq, author
Analisis Hubungan Kualitas Pelayanan dengan Tingkat Kepuasan dan Loyalitas Pasien JKN Berdasarkan Model Service Quality dan Net promoter score di RSU Sriwijaya Palembang = Analysis of Service Quality and Patient Satisfaction and Loyalty Based on the Service Quality Model and Net Promoter Score at Sriwijaya Hospital Palembang
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis Membership
Adiaputri Prima Widiantari, author
Evaluasi kualitas pelayanan rawat inap peserta BPJS di RSUPN Dr. Cipto Mangunkusumo Jakarta = Evaluation of service quality of hospitalization rsupn in the BPJS Participants Dr. Cipto Mangunkusumo in Jakarta
2016
 UI - Tesis Membership
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