See Allo

Cunningham, Lynne, author

The quality connection in health care : integrating patient satisfaction and risk management

Jossey-Bass, 1991

Buku Teks

Henny Herlina, author

Hubungan antara pemenuhan hak pasien dengan kualitas pelayanan kesehatan PUSKESMAS di Kota Tangerang = Association between patient's right fulfillment and quality of helath care at Community Health Centre in Tangerang City, 2007

Fakultas Kesehatan Masyarakat Universitas Indonesia, 2007

UI - Tesis Membership

Dina Indriyanti, author

Upaya manajemen mutu fokus pada pelanggan dan hubungannya dengan kepuasan pasien rawat inap di Puskesmas DTP Kabupaten Bogor tahun 2014 = Quality management efforts focus on customer satisfaction and relationship topatient satisfaction with inpatient care at Puskesmas DTP in Bogor District 2014

Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014

UI - Tesis Membership

Ucup Supriatna, author

Kepuasan Pemohon Perijinan Sarana Pelayanan Kesehatan Dasar dan Spesialistik di Wilayah Kerja Suku Dinas Pelayanan Kesehatan Kodya Jakarta Barat pada Tahun 2005 = Client’s Satisfaction on Proposing License for Primary and Specialist Health Service Facility at the Working Area of Sub Authority Health Service Office of Kodya Jakarta Barat, 2005

Universitas Indonesia, 2006

UI - Tesis Membership

Principles of risk management and patient safety

edited by Barbara J. Youngberg

Jones and Barlett, 2011

Buku Teks SO

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