Leland, Karen
Customer service for dummies : a reference for the rest of us!/by karen leland & Keith Bailey
IDG Books Worldwide, 1996
 Buku Teks
Gadih Ranti, author
Meningkatkan mutu pelayanan publik pemerintah kota Bekasi. Studi kasus: Dinas Perindustrian Perdagangan & Pariwisata = Improving quality in public service in Bekasi Government. Case study: industry trade & tourism unit
Fakultas Teknik Universitas Indonesia, 2004
 UI - Tesis Membership
Benny Hariara, author
Kajian tentang kepuasan pelanggan terhadap pelayanan sehubungan dengan penerapan ISO 9001 : 2000 pada perusahaan beton pracetak (Studi kasus PT. Pacific Prestress Indonesia) = Study of customer satisfaction for service according to performance of ISO 9001:2000 in a company of manufactur precast concrete (Case study in PT. Pacific Prestress Indonesia)
Fakultas Teknik Universitas Indonesia, 2006
 UI - Skripsi Membership
Yudistianty Syafril, author
Pengaruh kualitas jasa sales beauty advisor terhadap keputusan pembelian Pond's = Effect of service quality of beauty advisor to Pond's purchase decision
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi Open
Ahmad Gahar Habibie, author
Efektivitas kinerja service level call center studi kasus: PT XYZ = Performance effectiveness of service level for call center: case study PT XYZ
2016
 UI - Skripsi Membership
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