Milakovich, Michael E.
Improving service quality: achieving high performance in the public and private sectors / by Michael E. Milakovich
St. Lucie Press, 1995
 Buku Teks
Konvensi mutu Indonesia 1998 = Indonesian Quality Convention 1998: proceedings
Konvensi Mutu Indonesia , 1998
 Buku Teks
Maya Nirmala Budiman, author
Analisis kinerja Rumah Sakit Pluit menggunakan baldrige healthcare criteria for performance excellence tahun 2013-2014 = Performance analysis of Pluit Hospital using baldrige healthcare criteria for performance excellence year 2013-2014 / Maya Nirmala Budiman
Universitas Indonesia, 2013
 UI - Tesis Membership
Cika Sonia, author
Rancangan Kebijakan dan Prosedur Sistem Pengendalian Mutu pada KAP Kecil (Studi Kasus: KAP X) = A proposed of Policies and Procedures for Quality Control of a Small Public Accounting Firm (Case Study: KAP X)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis Membership
Katharina Indah Sushmita, author
Strategi Pengembangan Budaya Mutu Perusahaan Jasa Pelaksana Konstruksi Dalam Menjalankan Sistem Manajemen Mutu Berbasis Budaya Organisasi Dan Budaya Nasional Untuk Menurunkan Tingkat Kegagalan Konstruksi = Strategy for Quality Culture Development of Construction Implementing Service Companies in Running a Quality Management System Based on Organizational Culture and National Culture to Reduce Construction Failure Rates
Fakultas Teknik Universitas Indonesia, 2022
 UI - Tesis Membership
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