Faulkner, Mike, author
Customer management excellence / Mike Faulkner
John Wiley & Sons, 2003
 Buku Teks
Barrett, Peter, author
Facilities management : the dynamics of excellence
Wiley-Blackwell, 2014
 Buku Teks
Hombur, Christian, 1962-, author
Sales excellence: systematic sales management
[Springer, ], 2012
 eBooks
Bolles, Dennis, author
Building project management centers of excellence
[American Management Association, ], 2002
 eBooks
Baird, Kristin
Customer service in health care : a grassroots approach to creating a culture of service excellence
American Hospital Association, 1999
 Buku Teks
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