Hasibuan, Hans Aulia Utama, author
Usulan perancangan business intelligence pada pengimplementasian customer relationship management. (Studi kasus: Divisi cellular contact centre operation PT Indosat)
Fakultas Teknik Universitas Indonesia, 2006
 UI - Skripsi Membership
Simatupang, Batara M., author
Customer relationship management (CRM) & customer intelligence pada industri perbankan
Manajemen Usahawan Indonesia, 2003
 Artikel Jurnal
Rachima Fatkhawati, author
Perancangan Sistem Informasi E-Business Berbasis Customer Relationship Management (Studi Kasus : Hijab by Aida) = E-Business Information System Design Based on Customer Relationship Management (Case Study: Hijab by Aida)
Fakultas Teknik Universitas Indonesia, 2023
 UI - Skripsi Membership
Fitria, author
Analisa strategi customer relationship management dan usulan rancangan CRM scorecard. (Studi kasus: PT. Anugerah Pharmindo Lestari)
Fakultas Teknik Universitas Indonesia, 2003
 UI - Skripsi Membership
Harvard business review on customer relationship management
Harvard Business School Publication, 2001
 Buku Teks
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