Dara Aurora Uthami Ardha, author
Pengaruh customer relationship management terhadap loyalitas pelanggan Kartu Halo
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi Open
Muhammad Arief Maulana Suwarna, author
The study of service innovation for kartu halo Telkomsel on customer loyalty = Studi inovasi servis kartu halo Telkomsel terhadap kesetiaan pelanggan
2017
 UI - Skripsi Membership
Teddy O.H. Prasetyono, author
Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis Open
Aldi Julivianto Prakoso, author
Analisis pengaruh electronic customer relationship management terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel perantara pada situs Livingsocial Indonesia = The influence of electronic customer relationship management towards customer loyalty through customer satisfaction as mediator variable on Livingsocial Indonesia website
Fakultas Ilmu Administrasi Universitas Indonesia, 2014
 UI - Skripsi Membership
Henry Vienayoko, author
Customer relationship management, kepuasan dan loyalitas pelanggan DHL Worldwide Express
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis Membership
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