Dillman, Don A., author
Mail and internet surveys : the tailored design method
John Wiley & Sons, 2000
 Buku Teks SO
Flynn, Nancy, author
The ePolicy handbook: designing and implementing effective e-mail, Internet, and software policies
Amacom, 2001
 Buku Teks
Flynn, Nancy, author
The ePolicy handbook: desingning and implementing effective e-mail, internet and software policies
AMACOM, 2001
 Buku Teks
Flynn, Nancy, author
The ePolicy handbook: desingning and implementing effective e-mail, internet and software policies/ Nancy Flynn
AMACOM, 2001
 Buku Referensi
Websights : the future of business and design on the internet
Bodow, Steve; Bruton, Clive; Dinucci, Darcy; Hall, Peter; Janesch, Laurel; Madoff, Steven Henry; Maede, John; Moed, Andrea; Rubinstein, Rhonda; Steadwan, Carl
RC Publications, 2000
 Buku Referensi
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