Dillman, Don A., author
Mail and internet surveys : the tailored design method
John Wiley & Sons, 2000
 Buku Teks
Nanang Sadikin, author
Perancangan arsitektur infrastruktur Enterprise e-mail menggunakan metodologi The Open Group Architecture Framework : studi kasus pada PT XYZ = Enterprise e-mail architecture design using The Open Group Architecture Framework method case study on PT XYZ
Fakultas Ilmu Komputer Universitas Indonesia, 2013
 UI - Tugas Akhir
Flynn, Nancy, author
The ePolicy handbook: desingning and implementing effective e-mail, internet and software policies
AMACOM, 2001
 Buku Teks
Flynn, Nancy, author
The ePolicy handbook: designing and implementing effective e-mail, Internet, and software policies
Amacom, 2001
 Buku Teks
Flynn, Nancy
The ePolicy handbook: desingning and implementing effective e-mail, internet and software policies/ Nancy Flynn
AMACOM, 2001
 Buku Referensi
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