Budi Susatiyo, author
Pengaruh quality, complaint, alternative service quality terhadap intention to switch pada pengguna taksi di DKI Jakarta dan sekitarnya
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2007
 UI - Tesis (Membership)
Melly Tri Tauristdania, author
Pengaruh Mobile Shopping Service Quality dan Customer Satisfaction terhadap Customer Loyalty pada Pengguna Traveloka Eats Delivery di DKI Jakarta = The Effect of Mobile Shopping Service Quality and Customer Satisfaction on Customer Loyalty on Traveloka Eats Delivery Users in DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Tri Candra Sakti K., author
Analisis Pengaruh Service Quality Terhadap Kepuasan Konsumen, Loyalitas Konsumen dan Motivasi Konsumen Pengguna ATM di Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis (Open)
Ine Silvianasari, author
Pengaruh Service Quality dan Satisfaction terhadap Reuse Intention Penumpang MRT Jakarta = The Effect of Service Quality and Satisfaction on Reuse Intention of MRT Jakarta passengers
Fakultas Ilmu Administrasi Universitas Indonesia, 2019
 UI - Skripsi (Membership)
Arief Anggito Abimanyu, author
Pengaruh E-Service Quality terhadap Kepuasan Pelanggan : Studi pada Pengguna Blu by BCA Digital di Jakarta = The Influence of E-Service Quality Dimensions on Customer Satisfaction: A Study on Blu by BCA Digital Users in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi (Membership)
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