Gallo, Carmine, 1965-, author
The apple experience : secrets to building insanely great customer loyalty
McGraw-Hill, 2012
 Buku Teks
Imbriano, Lou, author
Winning the customer : turn consumers into fans and get them to spend more
Mc-Graw-Hill, 2012
 Buku Teks
Inghilleri, Leonardo, author
Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
[American Management Association, ], 2010
 eBooks
Ni Luh Nicken Sumbariana Sugusta, author
Analisis corporate social responsibility dan service quality terhadap customer satisfaction dan pengaruhnya terhadap customer loyalty; studi kasus pada produk seluler XL (PT. XL Axiata, Tbk) = Analysis the effect of corporate social responsibility and service quality on customer satisfaction and the impact on customers loyalty; case study on XL cellular Ppoduct in PT. XL Axiata, Tbk.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis (Open)
Aswin Marfan Pratama, author
Customer churn prediction menggunakan big data analytics : pendekatan untuk mengelola customer retention dengan mempelajari customer churn = Customer churn prediction using big data analytics managing customer retention with customer churn analysis / Aswin Marfan Pratama
2017
 UI - Tesis (Membership)
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