See Allo

Soudagar, Reza, author

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

McGraw-Hill, 2012

Buku Teks

Schmitt, Bernd., author

Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt

Wiley, 2003

Buku Teks

Joseph, Jim, 1963- , author

The experience effect: engage your customers with a consistent and memorable brand experience

American Management Association, 2010

eBooks

Anthoni Suwono, author

Customer experience dan kaitannya dengan loyalitas konsumen Hoka Hoka Bento: perspektif B2C = Customer experience and its correlation with Hoka Hoka Bento's customers loyalty: B2C perspective

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012

UI - Tesis (Open)

Prytania Watung, author

Close friends influence on customers attitude toward social media as omnichannel customer experience = Pengaruh teman dekat terhadap sikap konsumen pada media sosial sebagai omnichannel customer experience

Fakultas Ilmu Komputer Universitas Indonesia, 2017

UI - Tugas Akhir

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