Fauzan Baskoro, author
Pengembangan model baru untuk pengukuran quality of service dan keluhan pelanggan seluler berbasis KPI jaringan dan datamining media sosial Twitter = The new measurement model of QOS and customer complaint based on network key performance indicator and datamining of Twitter social media / Fauzan Baskoro
Fakultas Teknik Universitas Indonesia, 2014
 UI - Tesis (Membership)
Rani Kumalasari, author
Pengembangan manajemen QoS untuk video streaming di jaringan multimedia private cloud computing = Development of QoS management for video streaming in private cloud computing network
Fakultas Teknik Universitas Indonesia, 2013
 UI - Tesis (Membership)
Riza Hamidah, author
Analisis kualitas layanan PT. Aetra Air Tangerang ditinjau dari persepsi pelanggan = Service quality analysis of PT. Aetra Air Tangerang by customer perception
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
Rahmat Adi Seputro, author
Analisis peningkatan kinerja pelayanan jasa pada bengkel mobil dengan metode Servqual dan quality function deployment = Analysis of performance improvement services on car service station with service quality and quality function deployment
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Rahardjo Siswohartono, author
Persepsi pengguna jasa terhadap kualitas layanan publik berbasis elektronik di Badan Koordinasi Penanaman Modal (BKPM) = Perception of user service towards electronic based public service quality in the Investment Coordinating Board (BKPM)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Tesis (Membership)
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