Ayu Azzahra Karbala, author
Pengaruh service recovery terhadap customer satisfaction pada PT Primajasa Perdanaraya Utama = The effect of service recovery on customer satisfaction at PT Primajasa Perdanaraya Utama
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis Membership
Vania Rachma Putri, author
Pengaruh E-Service Quality dan E-Recovery Service Quality Pada Aplikasi Asuransi Digital Terhadap Customer Experience dan Customer Satisfaction Untuk Mendorong Customer Loyalty = The Impact of E-Service Quality and E-Recovery Service Quality on Digital Insurance Applications on Customer Experience and Customer Satisfaction to Encourage Customer Loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis Membership
Rumondang, Fergie Yemima, author
Analisis pengaruh service recovery strategy terhadap satisfaction recovery melalui perceptions of justice studi kasus pada service recovery pelanggan trac astra rent a car = The analysis of service recovery strategy that affect satisfaction recovery via perceptions of justice dimensions case study in service recovery to customer trac astra rent a car rental jakarta branch
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Alfari Nabawi Putra Aji, author
Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia
Fakultas Ilmu Administrasi Universitas Indonesia, 2018
 UI - Skripsi Membership
Yossi Arieza, author
Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
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