Zemke, Ron
Knock your socks off service recovery
[American Management Association, ], 2000
 eBooks
Bell, Chip R., author
Managing knock your socks off service
[American Management Association;, ], 2007
 eBooks
Zemke, Ron
Delivering knock your socks off service
American Management Association, 2001
 eBooks
Delivering knock your socks off service
Performance Research Associates
[American Management Association, ], 2007
 eBooks
Thomas, Ann, author
Delivering knock your socks off service: 20th anniversary edition
[American Management Association;, ], 2012
 eBooks
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