Sakinah Annur, author
Analisis pengaruh persepsi servicescape terhadap behavioral intention dan service quality sebagai variabel mediasi, studi kasus: Goods dept = The effect of servicescape perception towards behavioral intention and service quality as mediating variable, case study on Goods dept
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Gita Armelia Kawe, author
Analisis pengaruh service quality perception dan merchandise quality perception terhadap behavioral intentions pada industri casual dining restaurant dengan brand trust sebagai variabel mediasi: studi kasus: restoran Warunk Upnormal = The effect of service quality perception and merchandise quality perception toward behavioral intentions on casual dining restaurant industry with brand trust as mediating variable: case study: restoran Warunk Upnormal
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Listy Rizkianengsih Iranda, author
Pengaruh retail mix terhadap customer loyalty : (studi kasus the goods dept) = Influence of retail mix on customer loyalty case study the goods dept
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis Membership
Maulina Vidyanti, author
Analisis service quality dan pengaruhnya terhadap customer behavioral intention pada PT. Telekomunikasi Indonesia, Tbk-Divre II = Service quality analysis and the effect on customer behavioral intention in PT. Telekomunikasi Indonesia, Tbk-Divre II
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2006
 UI - Tesis (Membership)
Budi Susatiyo, author
Pengaruh quality, complaint, alternative service quality terhadap intention to switch pada pengguna taksi di DKI Jakarta dan sekitarnya
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2007
 UI - Tesis (Membership)
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