Sitinjak, Marina, author
Pengukuran kinerja call center kring pajak 1500200 menggunakan indikator kinerja utama menurut north american quitline consortium = Measuring the performance of call center kring pajak 1500200 based on north american quitline consortium s key performance indicators
2017
 UI - Skripsi Membership
Wiisti Fenty Fevrieranty, author
Pengaruh kepuasan komunikasi terhadap produktivitas kerja frontliner: Unit Call Center pada Kantor Layanan Informasi dan Pengaduan Kring Pajak =The impact of communication satisfaction on frontliner's job productivity: Call Center Unit at KLIP Kring Pajak
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Tesis Membership
Ahmad Gahar Habibie, author
Efektivitas kinerja service level call center studi kasus: PT XYZ = Performance effectiveness of service level for call center: case study PT XYZ
2016
 UI - Skripsi Membership
Parti Widiyastuti, author
Analisis efektivitas kinerja operasional Call Center Jasa Marga traffic information center = Effectiveness analysis of operating performance Call Center Jasa Marga traffic information center
2013
 UI - Skripsi Membership
Muhammad Fadil, author
Task analysis kinerja agent call center di PT. BNI (Persero) Tbk dengan menggunakan hierarchical Task analysis method = Task performance analysis of call center agent at PT. BNI Tbk by using hierarchical task analysis method
Fakultas Teknik Universitas Indonesia, 2010
 UI - Skripsi Open
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