The operations support systems 2001 comprehensive report
International Engineering Consortium
Professional Education International, 2001
 eBooks
Turban, Efraim, 1930-, author
Decision support and expert systems : management support systems
Prentice-Hall, 1995
 Buku Teks
Turban, Efraim, 1930-, author
Decision support systems and intelligent systems
Prentice-Hall, 2005
 Buku Teks
Dispute resolution systems in the workplace: a study relating to their estabilishment and support
 Artikel Jurnal
Knapp, Donna, author
A guide to customer service skills for the help desk professional
Course Technology, Cengage Learning, 2011
 Buku Teks SO
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