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Rahajeng Sekar Arum, author

Pengaruh service assurance pada service reliability serta efeknya pada attitudinal loyalty dengan customer commitment sebagai variabel mediasi: studi pada pelanggan kartu Halo Telkomsel = The effects of service assurance towards service reliability and its effects to attitudinal loyalty with customer commitment as mediating variable: the case of Halo Telkomsel

2017

UI - Skripsi (Membership)

Muhammad Arief Maulana Suwarna, author

The study of service innovation for kartu halo Telkomsel on customer loyalty = Studi inovasi servis kartu halo Telkomsel terhadap kesetiaan pelanggan

2017

UI - Skripsi (Membership)

Citra Hayu Purwitasari, author

Pengaruh inovasi jasa terhadap loyalitas pelanggan: studi pada mobile application t-bike Telkomsel = The effect of service innovation toward customer loyalty: study in t-bike Telkomsel mobile application

2017

UI - Skripsi (Membership)

Fauziyyah Hanun, author

Pengaruh E-Service Quality terhadap E-Customer Loyalty dengan E-Customer Satisfaction sebagai Variabel Mediasi pada Pengguna Blibli di Jabodetabek = The Effect of E-Service Quality on E-Customer Loyalty with E-Customer Satisfaction as a Mediating Variable for Blibli Users in Jabodetabek

Fakultas Ilmu Administrasi Universitas Indonesia, 2023

UI - Skripsi (Membership)

Robinsar Zevanya, author

Pengaruh inflight service quality terhadap customer loyalty melalui customer satisfaction: studi pada pelanggan Garuda Indonesia = The effect of inflight service quality towards customer loyalty through customer satisfaction: case of Garuda Indonesia's customer

2017

UI - Skripsi (Membership)

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