Nurul Rahmani, author
Pengaruh e-service quality terhadap brand trust konsumen situs e-commerce mataharimall.com = The effect of e-service quality on consumer brand trust e-commerce site mataharimall.com
2017
 UI - Skripsi Membership
Gultom, H P Likel Wandy, author
Tipologi Konsumen Berdasarkan Penilaian Terhadap e-Service Quality dan e-Satisfaction (Kasus pada Situs E-Commerce) = A Consumer Typology Based On E-Service Quality and E-Satisfaction on (Case E-Commerce)
Fakultas Ekonomi Universitas Indonesia, 2015
 UI - Skripsi Membership
Fitri Lia Muslimawati, author
Pengaruh e-service quality terhadap e-satisfaction dan e-loyalty konsumen produk fashion online e-commerce Shopee di Jakarta = The effect of -service quality towards e-satisfaction and e-loyalty product fashion online consumer e-commerce Shopee in Jakarta
2018
 UI - Skripsi Membership
Puteri Rengganis, author
Pengaruh e-service quality terhadap Brand Trust pada penyedia jasa e-ticketing di Indoneisa : studi pada situs tiket.com = The effect of e-service quality towards Brand Trust on e-ticketing service providers in Indonesia : study on tiket.com website / Puteri Rengganis
2015
 UI - Skripsi Membership
Angellica Brigita, author
Pengaruh E-Service Quality, Personalization, E-WOM, dan Customer Support System Terhadap Keberhasilan E-commerce (Studi pada E-commerce Shopee) = The Influence of E-Service Quality, Personalization, E-WOM, and Customer Support System on E-commerce Success (Study on E-commerce Shopee)
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
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