Thompson, Mark P., author
Now, build a great business! : 7 ways to maximize your profits in any market
Thompson and Brian Tracy, 2011
 Buku Teks
Antonius Atmaja Soen Lijadi, author
Analisa kepuasan pelanggan terhadap call center bank
2002
 UI - Tesis Membership
Evi Susanti, author
Analisis kepuasan pelanggan kerteta api Argo Gede
2000
 UI - Tesis Membership
Dyah Paramita Inggita, author
L'analyse de la satisfaction des clients des compteur d'eau schumerger en Indonesie
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2000
 UI - Tesis Membership
Gratia Kristines Ekklesia Rotti, author
Analisis pengaruh Experiential Marketing terhadap Customer Satisfaction dan dampaknya terhadap loyalitas pelanggan : studi kasus Blitz Megaplex Grand Indonesia = Analyze the effect of experiential marketing toward customer satisfaction and its impact on customer loyalty : case study Blitz Megaplex Grand Indonesia
Program Pascasarjana Universitas Indonesia, 2012
 UI - Tesis Open
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