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Kussusanti, author

Perceived Justice, Post Recovery Satisfaction Pelanggan Online serta Pengaruhnya terhadap Behavioral Intention, dengan Moderasi Customer Assertiveness dan Service Failure Severity = The Effect of Online Customer Perceived Justice, Post Recovery Satisfaction On Behavioral Intention, The Role of Customer Assertiveness And Service Failure Severity

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Disertasi (Membership)

Meirna Larasati, author

Analisis pengaruh customer co-creation dan perceived value melalui festival satisfaction terhadap behavioral intention pengunjung festival = Analysis of customer co-creation and perceived value through festival satisfaction towards festival atendees behavioral intention

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Tesis (Membership)

Rizky Satrio Nugroho, author

Pengaruh appraisal emotion service quality perceived value dan customer satisfaction terhadap repatronage intention gedung pertunjukan (Studi kasus : Graha Bhakti Budaya, Taman Ismail Marzuki) = The effect of appraisal emotion service quality perceived value and customer satisfaction towards repatronage intention in the performing arts venue (Case study : Graha Bhakti Budaya, Taman Ismail Marzuki)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Yossi Arieza, author

Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Skripsi (Membership)

Mutiara Khairani, author

Pengaruh online customer experience terhadap customer satisfaction dan repurchase intention pada perilaku pembelian furniture = Effects of online customer experience on customer satisfaction and repurchase intentionOn furniture purchasing behavior

Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2019

UI - Tesis (Membership)

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