Nadya Annisa Fitria, author
Analisis pengaruh pelayanan karyawan terhadap kepuasan pelanggan dan word of mouth intention pada restoran casual dining di Jakarta = Analysis of the effect of employee service on customer satisfaction and word of mouth intention at casual dining restaurants in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Tesis (Membership)
Fitria Apriliani, author
Perilaku konsumen restoran etnis pengaruh empat kelompok atribut terhadap kepuasan pelanggan dan post dining behavioral intentions studi kasus restoran etnis sunda di wilayah jakarta = Ethnic restaurants consumers behavior the influence among four groups of attributes towards customer satisfaction and post dining behavioral intentions case study sundanesse ethnic restaurants in jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Ariotejo Buwono, author
Analisis pengaruh e-business factor (8C) terhadap e-loyalty serta pengaruh website design terhadap word of mouth dan purchase intention pada retail business e-commerce di Indonesia = Analysis of effect of e-business factor toward e-loyalty and effect of website design toward purchase intention and word of mouth in retail business e-commerce in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis (Membership)
Linda Sesaria Sembung, author
Pengaruh inertia dan satisfaction terhadap repeat-purchase intention pada konsumen zalora dengan zone of tolerance, word-of-mouth dan alternative attraction sebagai moderasi = Effects of inertia and satisfaction on repeat purchase intention in zalora's customers with moderating roles of zone of tolerance, word of mouth and alternative attraction
2016
 UI - Tesis (Membership)
Bilqis Safira, author
Service quality and price perception of service: influence on customer satisfaction and behavioral intention moderated by external word of mouth = Kualitas layanan dan persepsi harga layanan: pengaruh kepuasan pelanggan dan niat perilaku dimoderasi oleh word of mouth eksternal
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi (Membership)
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