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Milcha Handayani Tammubua, author

Analisa pengaruh self image congruity, retail service quality, dan customer perceived service quality terhadap customer loyalty yang dimediasi customer satisfaction urban surf/distro di Jayapura

Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Terbuka, 2017

Artikel Jurnal

Achmad Irdani Fadlurrahman, author

Pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image Terhadap Customer Loyalty Penumpang Maskapai Penerbangan Citilink di Jakarta = The Effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand image on Customer Loyalty Citilink Airline Passengers in Jakarta

Fakultas Ilmu Administrasi Universitas Indonesia, 2021

UI - Skripsi (Membership)

Vivie Nurjaningrum Putri Rantyanti, author

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Tesis (Membership)

Billy Muhammad Fadillah, author

Pengaruh Service Quality, Perceived Value pada Customer Satisfaction dan Loyalty di "Warunk Upnormal Jakarta" = The Effect of Service Quality, Perceived Value on Customer Satisfaction and Loyalty in "Warunk Upnormal Jakarta".

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Tesis (Membership)

Ichsan Pahlevi, author

Pengaruh AI Chatbot Service Quality Terhadap Perceived Customer Loyalty Melalui Variabel Mediasi Value, Trust, Dan Satisfaction Pada Pelanggan Lazada Di DKI Jakarta = The Influence Of AI hatbot Service Quality On Perceived Customer Loyalty Through Value, Trust And Satisfaction Mediation Variables On Lazada Customers In DKI Jakarta

Fakultas Ilmu Administrasi Universitas Indonesia, 2023

UI - Skripsi Membership

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