Christensen, Clayton M., author
Competing Against Luck: The Story of Innovation and Customer Choice
Harper Business, 2016
 Buku Teks
Ouden, Elke den, author
Innovation design
Springer, 2012
 eBooks
Imbriano, Lou, author
Winning the customer : turn consumers into fans and get them to spend more
Mc-Graw-Hill, 2012
 Buku Teks
Jones, Mark David, author
Lead with your customer: transform culture and brand into world-class excellence
American Society for Training & Development, 2010
 eBooks
Fitri Nuzululhayati, author
Pengaruh peningkatan iklim untuk berinovasi terhadap perilaku inovatif karyawan melalui intervensi pelatihan iklim untuk bernovasi di kantor pusat PT IA = The influence of climate for innovation enhancement on employee innovative behavior by providing climate for innovation training as intervention in head office of PT IA
Fakultas Psikologi Universitas Indonesia, 2013
 UI - Tesis Membership
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