Adinda Nadya Permana, author
Pengaruh service failure severity dan agreeableness terhadap switchover intention melalui consumer forgiveness: Studi pada pelanggan indihome di Jabodetabek = the effect of service failure severity and agreeableness on switchover intention through consumer forgiveness: A study on indihome customer in Jabodetabek.
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Ellysa Utin Apandi, author
Faktor yang mempengaruhi consumer switchover intention pada transportasi berbasis aplikasi online = Determinants of consumer switchover intention on online application based transport
2018
 UI - Tesis (Membership)
Yossi Arieza, author
Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Esti Warastika, author
Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Nadya Jasmien Nabillah, author
Pengaruh Customer Experience terhadap Customer Engagement melalui Customer Commitment pada Ritel (Studi pada Pelanggan Alfamart di Jabodetabek) = The Influence of Customer Experience on Customer Engagement through Customer Commitment on Retail (Study on Alfamart Customer in Jabodetabek)
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi Membership
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