Muthia Ramadhani, author
Analisis Segmentasi Pelanggan pada Toko Fashion Online = Customer Segmentation Analysis in Online Fashion Store
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
Risa Verolika, author
Analisis pengaruh interaksi konsumen terhadap staff dan self-service technology (SST) pada bisnis ritel. studi kasus: CGV Blitz Grand Indonesia = Influence analysis of consumer to store employee and consumer to self service technology (SST) interaction in retail business case study CGV Blitz Grand Indonesia / Risa Verolika
2016
 UI - Skripsi (Membership)
Elizabeth Arista Miranti Prahasti, author
The Improvement of customer service using machine learning: sustaining competitive advantage in commercial bank = Pengembangan customer service menggunakan machine learning: Memajukan competitive advantage di perbankan komersial
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Makalah dan Kertas Kerja
Soloman, Micah, author
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
Amacom, 2012
 Buku Teks
Soudagar, Reza, author
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
McGraw-Hill, 2012
 Buku Teks
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