International variations in measuring customer expectations
Artikel Jurnal
Rangkuti, Freddy, author
Measuring customer satisfaction
Gramedia, 2002
Buku Teks
Zeithaml, Valarie A., author
Delivering quality service : balancing customer perceptions and expectations
Free Press, 1990.
Buku Teks
Gerson, Richard F., author
Mengukur Kepuasan Pelanggan=measuring customer satisfaction
PPM, 2002
Buku Teks
Measuring caring : international research on caritas as healing
John Nelson, Jean Watson
Springer, 2012
Buku Teks
<<
1
2
3
>>