Two short forms of the libqual+survey: assessing users perceptions of library service quality Bruce Thompson,Collen Cook,Fred Heath
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Users' hierarchical perspectives on library service quality: a "LibQUAL+" study
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Psychometric properties of scores from the web-based libQual+study of perceptions of library service quality
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Zeithaml, Valarie A., author
Delivering quality service : balancing customer perceptions and expectations
Free Press, 1990.
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Users'perceptions of library service quality: a libqual+qualitative study
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