Globalization, outsourcing and culture: A brief look at the Indian call center industry
 Artikel Jurnal
Hunter, Wilson William, author
A Brief history of the Indian people
Clarendon Press, 1903
 Buku Teks
Sri Dwi Astuti, author
Persepsi karyawan outsourcing atas faktor-faktor yang membangkitkan stres kerja pada call center PT X Jakarta Pusat
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2008
 UI - Skripsi (Open)
Giere, Nancy M., author
Call center training: teams & quality
[American Society for Training & Development Press, American Society for Training & Development Press], 2000
 eBooks
Lucas, Robert W., author
How to be a great call center representative
American Management Association, 2001
 eBooks
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