Paluch, Stefanie
Remote service technology perception and its impact on customer-provider relationships : an empirical exploratory study in a B-to-B-setting
Gabler Verlag, 2011
 eBooks
The diplomatic service list 1990
Her Majesty's Stationery Office, 1990
 Buku Referensi
William Alfredo
Analisis Pengaruh E-Service Quality Terhadap E-Satisfaction, Studi Pengguna Shopee Food di DKI Jakarta Pada Masa Pandemi Covid-19 = Analysis of The Effect of E-Service Quality on E-Satisfaction, Study on Shopee Food Users in DKI Jakarta During the Covid-19 Pandemic
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
Pantry, Sheila
Creating a successful e-information service
Facet Publishing, 2002
 Buku Teks SO
Albrecht, Albrecht
Customer service management: teams & quality
[American Society for Training & Development Press;, ], 2001
 eBooks