Paluch, Stefanie
Remote service technology perception and its impact on customer-provider relationships : an empirical exploratory study in a B-to-B-setting
Gabler Verlag, 2011
 eBooks
The diplomatic service list 1990
Her Majesty's Stationery Office, 1990
 Buku Referensi
Albrecht, Albrecht
Customer service management: teams & quality
[American Society for Training & Development Press;, ], 2001
 eBooks
Pantry, Sheila
Creating a successful e-information service
Facet Publishing, 2002
 Buku Teks
Lewis, Judith A., 1939-
Management of human service programs
Brooks/Cole, 2012
 Buku Teks