Ni Luh Nicken Sumbariana Sugusta
Analisis corporate social responsibility dan service quality terhadap customer satisfaction dan pengaruhnya terhadap customer loyalty; studi kasus pada produk seluler XL (PT. XL Axiata, Tbk) = Analysis the effect of corporate social responsibility and service quality on customer satisfaction and the impact on customers loyalty; case study on XL cellular Ppoduct in PT. XL Axiata, Tbk.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis Open
Achmad Irdani Fadlurrahman
Pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image Terhadap Customer Loyalty Penumpang Maskapai Penerbangan Citilink di Jakarta = The Effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand image on Customer Loyalty Citilink Airline Passengers in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
Milcha Handayani Tammubua
Analisa pengaruh self image congruity, retail service quality, dan customer perceived service quality terhadap customer loyalty yang dimediasi customer satisfaction urban surf/distro di Jayapura
Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Terbuka, 2017
 Artikel Jurnal
Kayrana Amadyatara
Pengaruh perceived quality dan brand trust terhadap brand loyalty: studi kasus rebranding Indosat menjadi Indosat ooredoo = The influence of perceived quality and brand trust towards brand loyalty: a case study of Indosat rebranding to Indosat ooredoo
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi Membership
Panjaitan, Jesly Yuriaty
Customer experience and service quality to enhance brand loyalty of starbucks indonesia pt sar coffee indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008
 UI - Tesis Open