Analisis corporate social responsibility dan service quality terhadap customer satisfaction dan pengaruhnya terhadap customer loyalty; studi kasus pada produk seluler XL (PT. XL Axiata, Tbk) = Analysis the effect of corporate social responsibility and service quality on customer satisfaction and the impact on customers loyalty; case study on XL cellular Ppoduct in PT. XL Axiata, Tbk.

Pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image Terhadap Customer Loyalty Penumpang Maskapai Penerbangan Citilink di Jakarta = The Effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand image on Customer Loyalty Citilink Airline Passengers in Jakarta

Analisa pengaruh self image congruity, retail service quality, dan customer perceived service quality terhadap customer loyalty yang dimediasi customer satisfaction urban surf/distro di Jayapura

Perancangan strategi untuk meningkatkan loyalitas pelanggan fitness center berdasarkan faktor-faktor perceived quality dan service convenience = Strategy design to increase customer loyalty of fitness center based on the factors of perceived quality and service convenience

Pengaruh perceived quality dan brand trust terhadap brand loyalty: studi kasus rebranding Indosat menjadi Indosat ooredoo = The influence of perceived quality and brand trust towards brand loyalty: a case study of Indosat rebranding to Indosat ooredoo