Efektivitas customer relationship marketing Carrefour loyalitas pada multi retail = The effectiveness of customer relationship marketing in Carrefour multi retail loyalty

Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt

Secrets of customer relationship management =​ Rahasia manajemen hubungan pelanggan

lmplementasi customer lifetime value (CLV) dalam mengelola profitabilitas klien di perusahaan pelayaran = Implementation of customer lifetime value (CLV) to manage client profitability in maritime industry

Pengaruh customer lifetime value (CLV) dalam meningkatkan profitabilitas dan loyalitas pelanggan hot rolled coil PT Krakatau Steel (Persero) TBK = Effect of customer lifetime value (CLV) in improving profitability and loyalty of customer hot rolled coil in PT Krakatau Steel (Persero) TBK