Peningkatan Loyalitas dengan Melakukan Segmentasi Pelanggan Berdasarkan Customer Lifetime Value pada UMKM Fashion Etnik Modern = Increasing Loyalty by Segmenting Customers Based on Customer Lifetime Value in Modern Ethnic Fashion MSMEs

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming

Pengaruh aspek layanan terhadap loyalitas konsumen ritel (Studi pada pelanggan ritel minimarket di Kota Bandar Lampung) = Influence on the service aspect of retail customer loyalty : Study on retail minimarket customers in the city of Bandar Lampung

Analisis hubungan kepercayaan, kenyamanan dan kualitas dengan kepuasan pembeli sukuk rite = Analysis of relation among trust, comfort and quality with the sukuk ritel customers' satisfaction

Evaluasi Prosedur Pengakuan Pendapatan Kontrak dengan Pelanggan Berdasarkan PSAK 72 pada PT BLN = Evaluation of Contract Revenue Recognition Procedures with Customers Based on PSAK 72 at PT BLN