Rediani Pramudita
Analisis Pengaruh Organizational Culture, Corporate Entrepreneurship, dan Implementasi Customer Relationship Management Terhadap Kinerja Unit Bisnis pada Perusahaan Telekomunikasi di Indonesia = Analyzing The Influence of Organization Culture, Corporate Entrepreneurship, and Implementation Customer Relationship Management on The Performance of Business Units on Telecommunication Companies in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis Membership
Pranedya Aldis Satriya
Strategi manajemen kualitas data untuk meningkatkan kualitas data pelanggan: studi kasus pada PT XYZ fungsi korporasi program digital = Data quality management strategy to improve the quality of customer data: case study on PT XYZ digital program corporate function
2018
 UI - Tugas Akhir
Wardah Sholihatul Imamah
Pengaruh corporate brand image, customer perceived value, dan customer satisfaction terhadap customer loyalty: studi kasus Martha Tilaar = Impact of corporate brand image customer perceived value and customer satisfaction on customer loyalty: case study Martha Tilaar
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi Membership
Ani Fatayati Illiyuni
Kompensasi direksi, kepuasan konsumen, dan nilai perusahaan: studi empiris di Indonesia = Remuneration for the board of directors customer satisfaction and firm value empirical: study in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi Membership
Jones, Mark David
Lead with your customer: transform culture and brand into world-class excellence
American Society for Training & Development, 2010
 eBooks